“Sometimes one can become lost in a big company and lose sight of how what one does truly helps or impacts the end customer. If you are one of those, think of a fire brigade, a line of people passing buckets of water from one to the other from a source of water to the site of the fire. An individual in the brigade may not be able to see the end result, i.e., the water being thrown on the fire to put it out, but the contribution of the individual is indispensable to the final outcome.” – Grant Bright, Former Project Lead IBM
There are lots of services in the atmos now that focus on providing a service void of human interaction. Profits are generated and given to a few who create the apps and machines used for self-checkout and the like. But have you considered what is lost?
There’s a clerk who was downsized because he is no longer needed because the machine will check customers out and make them scan their own items and bag their own groceries. In fact, the customer completes work that the clerk used to do subsequently increases the profit of the shareholders. All the while, the clerk is unemployed, not able to provide for his family and not able to contribute to his local economy.
The same is true for apps that tout that they can sell homes for the homeowner. It seems quick or less of a hassle as they are one click, two clicks away from listing the house. But what is the cost?
The cost, is the lost livelihoods of skilled and licensed professionals who work diligently to protect the interest and the rights of the homeowner. Remember there is always a cost. All that seems good isn’t.
-Natasha Hughes Smith